What problem does Xurrent solve?
Xurrent addresses the problem of fragmented IT service and operations management by unifying ITSM, ESM, and ITOM into one platform. It automates workflows and breaks down silos to help enterprises drive real business impact.
What are the key features and components of the Xurrent platform?
The Xurrent platform includes AI-powered ITSM and Incident Management, an AI Virtual Agent, on-call and SLA management, a service desk, workflow automation, status pages, and an iPaaS for integration. It also features Sera AI, an AI fabric that unifies signals and workflows.
What integrations does Xurrent offer?
Xurrent offers integrations with a wide range of tools through its Integration Service. Evidence shows it connects with platforms like Atlassian Jira, Azure DevOps, Bitbucket, Alerta, AppBeat, and AppDynamics.
What use cases does Xurrent support?
Xurrent supports use cases including an AI Service Desk for quick ticket resolution, Enterprise Service Management, On-Call Management to simplify scheduling and reduce burnout, and Post-Incident Management for automating postmortems and AI summaries.
What is Xurrent?
Xurrent is an AI-powered service and operations management platform built for enterprises. It unifies IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Operations Management (ITOM) in a single platform to automate workflows and drive business impact.
Who is Xurrent designed for?
Xurrent is designed for the modern enterprise. It serves IT service desk teams and organizations looking to streamline workflows and elevate the employee experience.