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Market/Categories/Customer Support/Userback

Independent product intelligence · Worldwide · 2026-05-01 → 2026-07-31

Userbackuserback.io

Userback streamlines user feedback collection and management for product teams with visual tools, automated workflows, and AI-powered insights. Enhance your product with deeper understanding, faster issue resolution, and seamless team collaboration.

Customer Supportuserback.ioTracked since 2026-08-211 discovery source
237.4KBacklinks
1.1KReferring domains
46Domain authority
-5.8%Referring domains · 90 days

Authority & distribution

How strong is Userback’s web footprint?

Backlinks measure accumulated distribution; referring domains show how broadly that authority is spread. Both are observable on the open web, so both are published for every product here.

Backlinks

237.4KCurrent snapshot

Referring domains

1.1KCurrent snapshot

Authority

46Domain authority · category median 22

90-day move

-5.8%Referring domains, last 90 days
At 46, Userback sits above the 22 median for its category.

Trajectory · Pro

The counts above are the latest of 370 daily observations. The curve through them is on the full profile.

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Traffic & engagement

Where Userback ranks

Measured · Pro

Measured for this product: global rank, country rank and category rank.

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AI referral visibility

Which AI assistants are already sending Userback traffic?

Measured · Pro

Measured for this product: AI referral traffic, which assistants refer it and which pages those referrals land on.

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Product profile

What Userback is selling.

Traffic makes more sense when you can connect it to the actual product promise.

“Userback”

Userback streamlines user feedback collection and management for product teams with visual tools, automated workflows, and AI-powered insights. Enhance your product with deeper understanding, faster issue resolution, and seamless team collaboration.

Customer SupportSeen 2026-08-21 → 2026-08-21Coverage tier C

What we have measured

4 of 8 signal groups are available for this product: identity, authority and backlinks, AI referrals, search demand.

Not measured for this domain: traffic and engagement, audience demographics, country distribution, acquisition mix. Those sections are left out of the page rather than filled with estimates.

Canonical website: https://userback.io

Observed across 1 discovery source.

Research questions

What the evidence answers about Userback.

Every answer is tied to a source we collected, and the questions with no evidence behind them are left unanswered rather than guessed.

What does Userback do?

Userback is a user feedback software that helps product teams collect, understand, and act on user feedback 10 times faster. It provides tools like visual feedback widgets, in-app surveys, session replays, and a public feature portal to centralize feedback management.

What problems does Userback solve?

Userback solves the problem of fragmented and slow feedback collection by providing a single source of truth for all user input. It streamlines the capture of feedback with annotated screenshots and video recordings, eliminates back-and-forth to reproduce bugs with session replays, and uses AI to summarize and prioritize feedback for faster resolution.

What features does Userback offer?

Userback offers several core features: an in-app feedback widget for annotated screenshots and video, session replay for bug context, NPS & surveys for sentiment measurement, a public portal for feature requests and roadmaps, and email & API for inbound feedback channels. It also includes an AI summary feature within its inbox.

Who is Userback designed for?

Userback is designed for product teams that need to capture and act on user feedback to improve their products. The homepage mentions it is used by over 20,000 product teams.

What is Userback?

Userback is a customer support and feedback management platform that helps product teams collect and act on user feedback through visual tools like widgets, session replays, and surveys.

5 of 6 research questions are answered for this product. The rest need source evidence we have not collected yet, so they are left unanswered rather than guessed.

Behind the lock

Unlock full Userback intelligence.

  • Backlink trajectoryThe figures above are the latest observation. The daily curve behind them holds 370.
  • AI referral detailHow much traffic assistants send, which 3 of them do it, and the 3 pages they land on.
  • Search structure and ranking depthOrganic against paid, brand against non-brand, and how many keywords rank in the top three against the long tail — which is what decides whether the demand is portable or tied to the name.
  • The rest of the marketPage through every leaderboard 100 rows at a time, put any five products side by side, and query the whole dataset over API / MCP.

Worldwide estimates · Data period 2026-05-01 → 2026-07-31. Figures are measured estimates intended for market research. Signals we have not measured for this domain are omitted, never estimated; a measured zero is still reported as zero. How this was measured