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Market/Categories/Customer Support/Thena

Independent product intelligence · Worldwide · 2026-05-01 → 2026-07-31

Thenathena.ai

Thena is an AI-powered B2B ticketing platform designed to manage customer support and requests directly within Slack and other communication channels.

Customer Supportthena.aiTracked since 2026-08-211 discovery source
5.8KBacklinks
720Referring domains
26Domain authority
-7.1%Referring domains · 90 days

Authority & distribution

How strong is Thena’s web footprint?

Backlinks measure accumulated distribution; referring domains show how broadly that authority is spread. Both are observable on the open web, so both are published for every product here.

Backlinks

5.8KCurrent snapshot

Referring domains

720Current snapshot

Authority

26Domain authority · category median 22

90-day move

-7.1%Referring domains, last 90 days
At 26, Thena sits above the 22 median for its category.

Trajectory · Pro

The counts above are the latest of 370 daily observations. The curve through them is on the full profile.

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Traffic & engagement

Where Thena ranks

Measured · Pro

Measured for this product: global rank, country rank and category rank.

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AI referral visibility

Which AI assistants are already sending Thena traffic?

Measured · Pro

Measured for this product: AI referral traffic, which assistants refer it and which pages those referrals land on.

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Product profile

What Thena is selling.

Traffic makes more sense when you can connect it to the actual product promise.

“Thena”

Thena is an AI-powered B2B ticketing platform designed to manage customer support and requests directly within Slack and other communication channels.

Customer SupportSeen 2026-08-21 → 2026-08-21Coverage tier C

What we have measured

4 of 8 signal groups are available for this product: identity, authority and backlinks, AI referrals, search demand.

Not measured for this domain: traffic and engagement, audience demographics, country distribution, acquisition mix. Those sections are left out of the page rather than filled with estimates.

Canonical website: https://www.thena.ai

Observed across 1 discovery source.

Research questions

What the evidence answers about Thena.

Every answer is tied to a source we collected, and the questions with no evidence behind them are left unanswered rather than guessed.

What features or capabilities does Thena offer?

Thena offers AI-powered customer support, omni-channel ticketing, AI chat agents, smart routing, and integrations with Slack, Email, and MS Teams. It includes AI agents to handle repetitive tasks, auto-triage and route tickets, and multi-persona support for different teams.

What is Thena and what problem does it solve?

Thena is an AI-powered B2B ticketing platform designed to manage customer support and requests directly within Slack and other communication channels. It unifies Slack, email, and chat to route, respond, and resolve support issues in a single flow.

What is Thena used for, and in what situations?

Thena is used for managing B2B customer support and requests. It is suitable for situations where teams need to resolve customer issues across multiple communication channels like Slack, email, and chat, turning conversations into trackable tickets.

Who is Thena for?

Thena is designed for B2B teams, particularly those focused on customer support and experience. It is built for teams that manage customer communications and requests across Slack, email, and other chat platforms.

4 of 6 research questions are answered for this product. The rest need source evidence we have not collected yet, so they are left unanswered rather than guessed.

Behind the lock

Unlock full Thena intelligence.

  • Backlink trajectoryThe figures above are the latest observation. The daily curve behind them holds 370.
  • AI referral detailHow much traffic assistants send, which one of them does it, and the page they land on.
  • Search structure and ranking depthOrganic against paid, brand against non-brand, and how many keywords rank in the top three against the long tail — which is what decides whether the demand is portable or tied to the name.
  • The rest of the marketPage through every leaderboard 100 rows at a time, put any five products side by side, and query the whole dataset over API / MCP.

Worldwide estimates · Data period 2026-05-01 → 2026-07-31. Figures are measured estimates intended for market research. Signals we have not measured for this domain are omitted, never estimated; a measured zero is still reported as zero. How this was measured