What does Talkwalker (Lumen by Talkwalker) do?
Talkwalker, now called Lumen by Talkwalker, is a social listening, media monitoring, and competitive intelligence platform. It helps marketing, PR, and insights teams monitor everything to prepare their brand for anything, from driving loyalty to winning new customers. Evidence from the homepage shows it offers social listening, media monitoring, and social benchmarking technology.
What problems does Talkwalker help solve?
Talkwalker helps teams build strong marketing strategies, run confident product development programs, connect with influential media partners, and engage consumers to drive loyalty and sales. This enables them to drive loyalty, win new customers, and outplay competitors.
What key features or capabilities does Talkwalker offer?
Its key features include social listening with best-in-class coverage, media monitoring to measure brand performance, and social benchmarking tools to compare performance against competitors and industry standards. The homepage highlights its use for sentiment analysis and trend discovery.
Who is Talkwalker primarily for?
The platform is designed for marketing, PR, and insights teams. The evidence specifically mentions its use by a European telecom provider Orange, embedding social intelligence across marketing, operations, CX, and strategy company-wide.
What is Talkwalker?
Talkwalker is a social listening and media monitoring tool, now branded as Lumen by Talkwalker. It is used by marketing, PR, and insights teams for competitive intelligence and consumer insights.
5 of 6 research questions are answered for this product. The rest need source evidence we have not collected yet, so they are left unanswered rather than guessed.