What does Onepane offer or include?
Onepane offers a managed service that includes AI agents investigating incidents inside the customer's VPC, human engineer sign-off on the conclusion, and a finished evidence-linked root-cause report delivered under an agreed SLA. It is not a tool or platform to be staffed.
How is Onepane priced or packaged?
Onepane is priced based on services under coverage plus accepted RCAs. The company explicitly states it does not charge per seat, per host, or per GB.
How does Onepane work in terms of data security?
Onepane runs inside the customer's own VPC, not as SaaS. Telemetry, logs, traces, and change data never leave the customer's account, and no production data is sent to a third-party model API. The RCA is generated where the data lives.
What is RCA as a Service (RCAaaS)?
RCA as a Service (RCAaaS) is a managed service where a provider runs the post-incident investigation on a customer's existing telemetry and delivers a finished, evidence-linked root-cause report under SLA, instead of selling another platform to staff. In the agentic era, AI agents do the investigation and humans remain accountable for the conclusion.
What is Onepane and what problem does it solve?
Onepane is a managed root cause analysis service (RCAaaS) that uses AI agents to investigate Sev1 incidents and deliver finished, evidence-linked reports. It solves the problem of manual, late, and engineer-owned post-incident investigations by providing an accountable service under an SLA.
What is Onepane used for?
Onepane is used for post-incident root cause analysis in enterprise IT operations. It is used when an organization needs an objective, evidence-based report for customers, auditors, or internal problem-review boards after a Sev1 event, without having to manually reconstruct the incident across multiple tools.
Who is Onepane for?
Onepane is designed for IT Managers, DevOps engineers, and SREs. It targets enterprise teams responsible for incident response and cloud resource management who need to accelerate incident resolution and optimize operations.