What does Knock do and what problem does it solve?
Knock is customer engagement infrastructure that provides flexible, reliable notifications infrastructure designed to scale. It offers APIs for user engagement, cross-channel workflows, and notification preference management, solving the problem of building and managing complex messaging systems for product, marketing, and transactional use.
What features, surfaces, or integrations does Knock offer?
Knock offers features including AI agents for building workflows, cross-channel sending (email, SMS, push, chat, in-app), preference centers, send windows, and integrations with an MCP server and CLI. It also provides tools for email generation, in-app messaging with custom components, and collaboration via tools like Collab.io.
What is Knock used for and in what situations?
Knock is used to manage all messaging—product, marketing, and transactional—through a single platform. It allows teams to send messages across email, SMS, push, chat, and in-app, and to build complex messaging journeys, for example when launching new features or running marketing campaigns.
Who is Knock for?
Knock is for teams and companies that need to build and manage messaging experiences, likely developers and product teams building user engagement features. The platform is purpose-built for control, speed, and collaboration across engineering and non-engineering roles.
4 of 6 research questions are answered for this product. The rest need source evidence we have not collected yet, so they are left unanswered rather than guessed.