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Market/Categories/Customer Support/Kayako

Independent product intelligence · Worldwide · 2026-05-01 → 2026-07-31

Kayakokayako.com

No product description has been published for this domain yet. Everything below is measured directly.

Customer Supportkayako.comTracked since 2026-08-191 discovery source
3.6MBacklinks
9KReferring domains
60Domain authority
-1.6%Referring domains · 90 days

Authority & distribution

How strong is Kayako’s web footprint?

Backlinks measure accumulated distribution; referring domains show how broadly that authority is spread. Both are observable on the open web, so both are published for every product here.

Backlinks

3.6MCurrent snapshot

Referring domains

9KCurrent snapshot

Authority

60Domain authority · category median 22

90-day move

-1.6%Referring domains, last 90 days
At 60, Kayako sits above the 22 median for its category.

Trajectory · Pro

The counts above are the latest of 370 daily observations. The curve through them is on the full profile.

See the trajectoryOpen the full profile

Traffic & engagement

Where Kayako ranks

Measured · Pro

Measured for this product: global rank, country rank and category rank.

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AI referral visibility

Which AI assistants are already sending Kayako traffic?

Measured · Pro

Measured for this product: AI referral traffic, which assistants refer it and which pages those referrals land on.

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Product profile

What Kayako is selling.

Traffic makes more sense when you can connect it to the actual product promise.

“Kayako”

No usable description reached this profile from any discovery source, so none is shown. The measured signals below are unaffected.

Customer SupportSeen 2026-08-19 → 2026-08-19Coverage tier C

What we have measured

4 of 8 signal groups are available for this product: identity, authority and backlinks, AI referrals, search demand.

Not measured for this domain: traffic and engagement, audience demographics, country distribution, acquisition mix. Those sections are left out of the page rather than filled with estimates.

Canonical website: https://www.kayako.com

Observed across 1 discovery source.

Research questions

What the evidence answers about Kayako.

Every answer is tied to a source we collected, and the questions with no evidence behind them are left unanswered rather than guessed.

What features or capabilities does Kayako offer?

Kayako offers an AI-first help desk platform with a phased implementation approach. Key capabilities include AI Triage for auto-classifying, prioritizing, and routing tickets with high accuracy, and AI Answers that draft replies or automate repetitive cases to shorten handle time and improve CSAT.

How does Kayako improve support metrics?

Kayako improves support metrics by implementing AI to handle support tasks. Measured results from teams that switched show a reduction in the average ticket age from 18 hours to under 5 hours, an increase in CSAT from 76% to 90%, and an AI resolution rate of 52%.

What is Kayako and what problem does it solve?

Kayako is an AI-first customer support platform designed to automate ticket handling, triage, and communication, addressing the challenge of rising support costs and agent turnover. It aims to clear backlogs, improve CSAT, and speed up responses, helping companies save significantly on support operations.

What is Kayako used for, and in what situations?

Kayako is used as an AI-powered help desk to automate customer support workflows. It is employed to handle ticket triage, generate AI answers, and manage customer communication, particularly in situations where support teams are facing growing ticket volumes and need to scale without proportionally increasing headcount.

Who is Kayako for?

Kayako is designed for support professionals and teams at leading companies. The platform is trusted by over 10,000 support professionals at more than 300 companies, indicating it is built for organizations needing to manage and scale their customer support operations.

5 of 6 research questions are answered for this product. The rest need source evidence we have not collected yet, so they are left unanswered rather than guessed.

Behind the lock

Unlock full Kayako intelligence.

  • Backlink trajectoryThe figures above are the latest observation. The daily curve behind them holds 370.
  • AI referral detailHow much traffic assistants send, which 5 of them do it, and the 10 pages they land on.
  • Search structure and ranking depthOrganic against paid, brand against non-brand, and how many keywords rank in the top three against the long tail — which is what decides whether the demand is portable or tied to the name.
  • The rest of the marketPage through every leaderboard 100 rows at a time, put any five products side by side, and query the whole dataset over API / MCP.

Worldwide estimates · Data period 2026-05-01 → 2026-07-31. Figures are measured estimates intended for market research. Signals we have not measured for this domain are omitted, never estimated; a measured zero is still reported as zero. How this was measured