What does IRIS Clarity do?
IRIS Clarity is a real-time AI voice isolation application that removes background noise and enhances voice quality. It is designed to make conversations clearer for professional use. According to the homepage, it addresses the problem of background noise causing friction, repetition, and increased costs in environments like contact centres.
What problem does IRIS Clarity solve?
IRIS Clarity solves the problem of background noise in real-time conversations. The product description states it is 'the foundation for clearer calls.' Evidence from the homepage cites research showing that noise causes 30% of calls to require repetition, adds 15 seconds to call length, and costs $0.25 per repetition, leading to significant annual losses for large contact centres.
How is IRIS Clarity delivered and what platforms does it support?
IRIS Clarity is delivered as a desktop application for Windows and Mac, a Chrome Extension, or via an SDK. This allows it to fit into existing technology stacks with minimal disruption, as stated in the 'What is IRIS Clarity?' section of the homepage.
What are the specific, measured benefits of using IRIS Clarity?
Measured results from a case study show that implementing IRIS Clarity in a contact centre improved audio quality by 83% and reduced background noise by 49%. These improvements led to minimized inefficiencies and a smoother customer experience.
What financial impact can IRIS Clarity have, according to cited research?
According to research cited on the homepage, background noise in contact centres can lead to a lost revenue of $194,418 per year for a 250-seat centre. The product addresses this by reducing the need for repetition, which costs $0.25 per call.
Is there a free trial available for IRIS Clarity?
Yes, a 14-day free trial is available. The homepage includes a call-to-action to 'Try free for 14 days'.
What is the product category for IRIS Clarity?
IRIS Clarity belongs to the Audio & Voice category. This classification is based on its core functionality of real-time AI voice isolation and audio enhancement.
Who is IRIS Clarity for?
IRIS Clarity is for businesses and contact centres looking to improve audio quality and reduce costs associated with unclear communication. The homepage specifically mentions its application in contact centres and highlights benefits like improved customer satisfaction (CSAT), first contact resolution (FCR), and support for neurodiverse colleagues.