What is this product used for and in what situations?
It is used for adding live chat with AI and human support to websites, particularly for UK businesses. It is used in situations like hotels & hospitality, taxi & private hire, real estate, e-commerce, local businesses, automotive dealers, travel & tourism, councils, healthcare, education, and legal firms to handle customer interactions.
Who is this product designed for?
It is designed for businesses, specifically UK businesses, that need to provide customer support on their websites. The use cases list various sectors such as hospitality, real estate, e-commerce, healthcare, education, and legal firms.
What features does this product offer?
It offers a hybrid AI live chat platform with features including a RAG AI knowledge base, hybrid AI chat workflows with visual builder modules (Message, Buttons, Collect Info, Conditional, API Form, API Branch, AI Agent Chat, Human Chat, Dept Select, etc.), prepared chat links, AI API tool integrations, reporting & analytics, MFA / Two-Factor Auth, Teams meeting booking, proactive chat & visitor monitoring, and integrations with platforms like Wix, Squarespace, Shopify, Webflow, BigCommerce, Drupal, and WordPress.
How is this product priced?
It offers a free forever starter plan that includes 25 AI credits per month. The pricing page is listed as a feature on the homepage, indicating tiered plans are available, but the evidence only explicitly mentions the free tier.
What is IMSupporting Hybrid Live Chat and what problem does it solve?
IMsupporting Hybrid Live Chat is a live chat software platform that integrates AI and human support for customer interactions. It solves the problem of providing seamless, efficient customer support by allowing AI to answer common questions around the clock, with human agents available for complex issues like sales, complaints, or safeguarding concerns.
What is IMSupporting Hybrid Live Chat?
IMsupporting Hybrid Live Chat is a live chat software platform that integrates AI and human support for customer interactions on your website. It is categorized under Customer Support tools.