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Market/Categories/Customer Support/Hiver

Independent product intelligence · Worldwide · 2026-05-01 → 2026-07-31

Hiverhiverhq.com

Automates multi-step customer requests from Gmail.

Customer Supporthiverhq.comTracked since 2026-08-193 discovery sources
28.7KBacklinks
5.9KReferring domains
34Domain authority
+0.1%Referring domains · 90 days

Authority & distribution

How strong is Hiver’s web footprint?

Backlinks measure accumulated distribution; referring domains show how broadly that authority is spread. Both are observable on the open web, so both are published for every product here.

Backlinks

28.7KCurrent snapshot

Referring domains

5.9KCurrent snapshot

Authority

34Domain authority · category median 22

90-day move

+0.1%Referring domains, last 90 days
At 34, Hiver sits above the 22 median for its category.

Trajectory · Pro

The counts above are the latest of 370 daily observations. The curve through them is on the full profile.

See the trajectoryOpen the full profile

Traffic & engagement

Where Hiver ranks

Measured · Pro

Measured for this product: global rank, country rank and category rank.

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AI referral visibility

Which AI assistants are already sending Hiver traffic?

Measured · Pro

Measured for this product: AI referral traffic, which assistants refer it and which pages those referrals land on.

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Product profile

What Hiver is selling.

Traffic makes more sense when you can connect it to the actual product promise.

“Hiver”

Automates multi-step customer requests from Gmail.

Customer SupportSeen 2026-08-19 → 2026-08-19Coverage tier C

What we have measured

4 of 8 signal groups are available for this product: identity, authority and backlinks, AI referrals, search demand.

Not measured for this domain: traffic and engagement, audience demographics, country distribution, acquisition mix. Those sections are left out of the page rather than filled with estimates.

Canonical website: https://hiverhq.com

Observed across 3 discovery sources.

Research questions

What the evidence answers about Hiver.

Every answer is tied to a source we collected, and the questions with no evidence behind them are left unanswered rather than guessed.

What channels and integrations does the Hiver platform support?

The platform consolidates support channels including email, chat, Slack, voice, SMS, WhatsApp, and social media into a single omnichannel inbox. It integrates with systems like Jira, Asana, Linear, Salesforce, Shopify, and NetSuite, and connects to over 1,000 tools.

What specific AI features does Hiver offer to automate customer service?

Hiver offers AI Agents that can triage, resolve, and act across systems; an AI Copilot that finds answers, drafts replies, and acts with approval; and AI Insights to chat with support data to spot themes, response quality, and churn risk.

Who is the primary target audience for using Hiver?

Hiver is built for teams that need to manage complex support workflows, with a stated user base of over 10,000 teams. It is designed for collaborative environments where support issues span multiple teams and tools.

What is Hiver and what core problem does it solve for teams?

Hiver is an agentic omnichannel customer service platform that automates multi-step customer requests from Gmail. It is designed to tackle complex support across multiple channels with AI, cross-team collaboration, ticketing, and workflows, helping teams manage support from a single workspace.

4 of 6 research questions are answered for this product. The rest need source evidence we have not collected yet, so they are left unanswered rather than guessed.

Behind the lock

Unlock full Hiver intelligence.

  • Backlink trajectoryThe figures above are the latest observation. The daily curve behind them holds 370.
  • AI referral detailHow much traffic assistants send, which 4 of them do it, and the 6 pages they land on.
  • Search structure and ranking depthOrganic against paid, brand against non-brand, and how many keywords rank in the top three against the long tail — which is what decides whether the demand is portable or tied to the name.
  • The rest of the marketPage through every leaderboard 100 rows at a time, put any five products side by side, and query the whole dataset over API / MCP.

Worldwide estimates · Data period 2026-05-01 → 2026-07-31. Figures are measured estimates intended for market research. Signals we have not measured for this domain are omitted, never estimated; a measured zero is still reported as zero. How this was measured