What is Duet NEMT used for and in what situations?
Duet NEMT is used to manage the core operations of an NEMT business, including booking trips, dispatching vehicles, tracking riders, and processing billing. It is designed for situations where providers are managing hospital discharge calls, broker trips, and recurring patient transportation, often while overwhelmed by day-to-day administrative tasks.
Who is the primary target user for Duet NEMT Dispatching Software?
The primary target users are Non-Emergency Medical Transportation (NEMT) providers and their teams. The platform is marketed to business owners who are stuck handling everything themselves, from trips and drivers to paperwork, and need to free up time for growth.
What key features and services does Duet NEMT offer?
Duet offers a comprehensive software platform and a dedicated growth team. Key software features include booking and tracking, scheduling and dispatching on a single screen, billing and claims generation (including CMS-1500s), driver and fleet management, and a customizable voice AI agent that answers calls 24/7 to book trips and send reminders.
How does Duet's service help NEMT businesses grow?
Beyond software, Duet provides a 'growth team' that takes over tasks the provider would rather not do, such as marketing, business development, and remote dispatching. This includes running Google ads, conducting facility outreach, building websites, and helping to secure more trips and contracts.
How does Duet handle inbound communications and rider reminders?
Duet integrates with brokers, payers, and industry partners to consolidate bookings from calls, emails, and portals. A key feature is its customized voice AI agent, which answers the phone 24/7, books trips, texts confirmations to riders, and sends automated call or text reminders the day before pickup to reduce no-shows.
What is Duet NEMT Dispatching Software and what problem does it solve?
Duet is an all-in-one dispatching and management solution designed for Non-Emergency Medical Transportation (NEMT) providers. It aims to streamline operations and help transportation businesses scale efficiently by consolidating tasks like dispatch, scheduling, client management, and billing into one platform.