What does Avaamo do, and what problem does it solve for businesses?
Avaamo provides an enterprise-grade conversational AI platform that enables businesses to automate interactions and enhance experiences across customer service, employee support, and healthcare. It aims to solve the crisis in the contact center by replacing legacy IVR systems that force customers to self-diagnose problems using touch-tone menus, which leads to high abandonment rates and poor customer experiences.
What features or capabilities does Avaamo offer?
Avaamo offers three core capabilities within one architecture: an AI Operator that replaces IVR to authenticate callers, understand intent, and resolve requests; real-time agent augmentation; and conversation analysis at scale. It supports an omnichannel approach and is integrated with voice AI and generative AI technologies.
What are some examples of customer success with Avaamo?
Measured traffic data shows customer success stories on Avaamo's site include Volkswagen cutting parts ordering time from 10 minutes to under one with 99% accuracy, UCHealth automating over 20,000 calls with 98% coverage, and a top health system automating 1 million+ patient interactions per year with a 63% call deflection rate.
What is Avaamo used for, and in what situations?
Avaamo is used as an AI-first contact center platform for automating calls, augmenting agents, and analyzing conversations at scale. It is deployed in situations like customer service, employee support, and healthcare patient access, with examples including automating parts ordering for Volkswagen and reimagining patient access for UCHealth.
Who is Avaamo for?
Avaamo is designed for enterprises looking to modernize their contact centers. This includes businesses across various sectors such as healthcare, automotive, and logistics that need to automate customer interactions and improve operational efficiency.
What is Avaamo?
Avaamo is an AI-first contact center platform that automates calls, augments agents, and analyzes conversations to modernize customer service operations.